Dear Free Spirit,

At Free People Sales Store, we want your shopping journey to be as effortless and joyful as our bohemian-chic collections. Whether you’re browsing our embroidered jeans or flowing festival dresses, we’re committed to making every aspect of your experience reflect our carefree philosophy.

Shipping Information

We ship our free-spirited styles worldwide (excluding certain Asian and remote regions) with these options:

Standard Shipping – $12.95

  • Carriers: DHL or FedEx
  • Processing time: 1-2 business days
  • Delivery time: 10-15 business days after shipment

Free Shipping

  • Available for orders over $50
  • Carrier: EMS
  • Processing time: 1-2 business days
  • Delivery time: 15-25 business days after shipment

Note: Delivery times are estimates and may vary depending on your location and customs processing.

Our Carefree Returns Policy

While we hope every piece speaks to your soul, we understand that sometimes returns or exchanges are needed. Here’s how our boho-returns work:

Return Basics

  • Return window: 15 days from delivery date
  • Condition: Items must be unworn, unwashed, with original tags and packaging
  • Non-returnable items: Underwear & Nightwear (for hygiene reasons), personalized/custom items, and final sale items (clearly marked)

How to Return or Exchange

  1. Prepare Your Package: Include all original tags and packaging – keep items in their original boho paradise condition
  2. Complete the Return Form: Use our template below or include a note with:
    • Your order number
    • Whether you want a refund or exchange
    • For exchanges: your new desired item/style/size
  3. Ship It Back: Send your return package to:
    Free People Returns
    2642 Riverwood Drive
    Sacramento, CA 95814
    USA

Return Form Template

Order Number: [Your Order Number]

Return/Exchange: [Please circle one]

Reason for Return/Exchange: [Please briefly describe]

Exchange Details (if applicable):

Item Name:

Style/Color:

Size:

Customer Name:

Email Address:

Phone Number:

Additional Notes: [Any special instructions]

Refund Information

  • Timing: Refunds processed within 5-7 business days after we receive and inspect your return
  • Method: Funds returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable

Exchange Notes

The free-spirited nature of our collection means some knitwear, dresses, and other popular items sell out quickly! If your desired exchange item is unavailable, we’ll contact you with alternatives or issue a refund.

International Returns

For our global free spirits:

  • You’re responsible for return shipping costs
  • Include all customs documentation for smooth processing
  • Refunds exclude original shipping and any import duties paid

Need Help?

Our carefree customer team channels the same creative energy we put into our embroidered tops and flowy skirts into helping you! Email us at [email protected] with any questions.

With love and light,

The Free People Sales Store Team