For the free spirits who dance to their own rhythm, we’ve gathered answers to your most common questions about our boho-chic treasures and carefree shopping experience.

About Our Store & Products

What kind of products does Free People Sales Store offer?
We curate a beautiful selection of bohemian-inspired clothing and accessories to complement your free-spirited lifestyle. Our collection includes:
  • Flowy dresses perfect for festivals and everyday adventures
  • Cozy knitwear and sweats for laid-back days
  • Stylish outerwear to layer your looks
  • Comfortable jeans, trousers, and shorts
  • Boho-chic tops, skirts, and footwear
  • Delicate underwear and nightwear
  • Unique accessories to complete your look
Each piece is selected to help you express your unique spirit.
Who is the Free People Sales Store customer?
Our store is for the wanderers, the dreamers, and the free spirits who embrace life with grace and adventure. If you love:
  • Effortless, bohemian style that moves with you
  • Quality clothing that reflects your individuality
  • A shopping experience as carefree as your lifestyle
…then you’ll feel right at home with us. Our customers value self-expression, comfort, and pieces that tell a story.

Shipping & Delivery

Where do you ship to?
We ship worldwide to help your boho-chic style travel without borders! Currently, we deliver to most countries except some remote areas in Asia and a few other locations. If you’re unsure about delivery to your area, feel free to contact us at [email protected].
What are my shipping options?
We offer two carefree shipping methods to suit your needs:
  • Standard Shipping ($12.95): Via DHL or FedEx, arrives in 10-15 business days after processing (1-2 days). Perfect when you need your flowy dress or cozy sweater with a balance of speed and value.
  • Free Shipping: Available on orders over $50, via EMS, arrives in 15-25 business days after processing. Ideal when you’re building your boho wardrobe without time constraints.
How can I track my order?
We’ll email you tracking information once your order ships. If you have any questions about your package’s journey, our customer care team at [email protected] is always happy to help track your boho treasures.

Returns & Exchanges

What is your return policy?
We want every piece to make your heart sing! If something doesn’t meet your expectations, you may initiate a return within 15 days of delivery. Please ensure items are unworn, undamaged, and with all original tags attached. For return instructions, please contact our customer care team.
How long do refunds take to process?
Once we receive your returned items, please allow 5-7 business days for processing. Refunds will be issued to your original payment method. The time it takes for the refund to appear in your account depends on your bank or payment provider.

Payments

What payment methods do you accept?
To keep your shopping experience as flexible as your style, we accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect your payment information. Your financial details are processed securely through our payment gateway partners and are never stored on our servers.

Customer Service

How can I contact customer service?
Our carefree spirits at customer care are always here to help! You can reach us at [email protected]. We typically respond within 24-48 hours.
Where is Free People Sales Store located?
Our boho treasures are carefully curated from our warehouse at:
2642 Riverwood Drive, Sacramento, US 95814
Though we’re based in Sacramento, our free-spirited style knows no borders!

Still have questions? Let your spirit wander to our customer care team – we’re here to make your Free People experience as effortless as our flowy dresses.